COVID-19 Salon Protocols and Regulations
Thank you for being a loyal and supportive client of Salon Vie Rebelle.
We value your belief in us and we will continue to maintain safety and health in the salon, this is our commitment to you. Please review this critical information and let us know if you have any questions. Your care and comfort mean the world to us!
**april 1st UPDATE: emergency travel order**
Travelers from the following states and territories should quarantine upon arrival in Chicago: Alabama, Alaska, Arkansas, Colorado, Delaware, Idaho, Indiana, Iowa, Kansas, Kentucky, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virginia, Wisconsin, and Wyoming.
For more information regarding this Emergency Travel Order, click HERE.
SOCIAL DISTANCING – As Chicago and Illinois transition into Phase 4 Re-Opening, the 6-foot distance requirement for salons is no longer strictly required. Even so, we will continue to do our best to maintain sufficient distance between chairs and in the lobby area, and we ask that you also help us by following the markers indicated on the floor.
MASKS – Masks are mandatory, and all our staff will be required to wear them. We also require that every customer wears a mask to their appointment. Please wear a mask that secures behind your ears, not tied to your head. Disposable masks are also provided at each appointment for your mask loops will get wet and will be stained with color.
SANITIZER – There is hand sanitizer at each styling station, as well as at the front desk and in the restroom. Please wash your hands once you enter the salon and after your service, prior to checking out.
HOURS AND SCHEDULES – We will be open during normal operating hours, which can be found here. Booking is available online or by calling us at 312-374-4969. In order to maximize Social Distancing, our stylists are available by appointments made in advance. We are happy to accommodate same-day requests as much as possible!
APPOINTMENT TIMES – We ask that you arrive at the time of your scheduled appointment and not earlier. We will sanitize after each service with an EPA certified sanitizer to ensure thorough sanitation and disinfection each stylist’s station, chair and tools. We ask that you please be mindful of time since we are limited with appointments. If you should arrive later than 15 minutes, we will ask you to reschedule.
AT APPOINTMENT – Ring our doorbell the door will be locked. We will check your temperature with a digital thermometer once inside. We will also confirm that you have answered the COVID-19 waiver. If you have not yet filled out the required questionnaire provided in your confirmation email, you may complete it in the section below or click here. All forms must be submitted WITHIN 24 hours of your scheduled appointment. you will be handed a clean robe, cape, and mask in a plastic container in which to store your top or jacket, keys, and phone.
NO BEVERAGES/FOOD/MAGAZINES – We are unable to offer beverages, pastries, or magazines until health and safety regulations allow. We understand as this, too, will be a great struggle for many of us! If you would like to enjoy coffee during your appointment, you may bring your own.
LIMITED ITEMS AND GUESTS – Please keep all personal belongings to a minimum. Do not bring any extra guests with you, including children, unless they have a service scheduled as well. We are operating by appointment-only. Unfortunately, no pets will be allowed in the salon at this time unless they are service animals.
ADDITIONAL FEES – Please keep in mind that additional hair color may be needed for your base or highlight touch-up appointment. Consult with your colorist should you have any questions. We have also added a $3 fee which covers the cost of all Personal Protection Equipment (PPE) and sanitizing products that are additionally needed for all service providers. **PLEASE NOTE** Brow Arch service fees are now $1 as of July 17, 2020. This is now referred to as the PPE Fee and will be reflected on your receipt.
PAYMENT & GRATUITIES – We have contactless payment methods available for checkout and gratuity is taken by CASH or VENMO. We recommend either storing your credit card on file with us prior to your appointment, using Apple Pay/Google Pay, or utilizing tap-and-go credit cards. You may also purchase an electronic gift card ahead of time via the link provided on our Services page.
If you have an underlying health condition, we ask that you wait to return to the salon until you feel comfortable in a public setting. Although we will provide a clean, sanitized, and safe environment, nothing is guaranteed due to the risks involved. If you have been ill, had a fever, cough, or have been around someone who has been ill or quarantined, please wait at least two weeks to reschedule your appointment.
Thank you so very much for your kindness, support, and grace during this difficult time. We have a ‘new normal’ to adjust to, but we will all get through this. Although you may not be able to see us smile behind our masks, please know how happy we are to see you in the salon again!
Stay Healthy and Safe!
-Your Beauty Team at Salon Vie Rebelle